Return Policy

Return Policy

Introduction

At Devlogic Technologies Pvt Ltd, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions under which products purchased through our platform at https://devlogictechnologies.in/ can be returned for exchange, refund, or credit.

Please read this policy carefully before making your purchase. By completing a purchase on our Platform, you acknowledge and agree to be bound by this Return Policy.

1. Return Eligibility Windows

*Custom items may be returnable within 7 days if no work has commenced

2. Return Eligibility Criteria

Your product is eligible for return if it meets ALL of the following conditions:

3. Non-Returnable Items & Services

The following items and services CANNOT be returned under any circumstances:

• Items purchased at a discounted or promotional price (unless specifically stated in promotion terms)
• Digital products and downloads after they have been accessed or downloaded
• Services that have been fully completed and delivered
• Custom-made or personalized products (once manufacturing has begun or completed)
• Items purchased more than 30 days ago
• Perishable items, food products, or consumables
• Items that have been used, worn, or show signs of use
• Items with damaged or missing serial numbers
• Items showing evidence of tampering or modification
• Items with broken original packaging or seals
• Subscription services after the subscription period begins
• Sample items or trial products
• Items purchased from third-party sellers (returns subject to their policies)
• Training courses or educational materials after completion
• Items explicitly marked as "Final Sale" or "Non-Returnable"
• Hazardous materials or restricted items

4. Return Process - Step by Step

Step 1: Initiate Return Request

Step 2: Return Authorization

Step 3: Pack & Ship

Step 4: Inspection & Processing

Step 5: Return Decision & Refund

5. Return Shipping Policy

Who Pays Shipping?

• FREE Return Shipping: For items that are defective, damaged, or our error
• Prepaid Label: We provide prepaid label for eligible returns
• Customer Paid: Customer bears return shipping for change of mind returns

Return Shipping Requirements:

• Items must be securely packaged to prevent further damage
• Use trackable shipping method recommended by us
• Include RMA number and order details inside package
• Keep proof of shipment and tracking number
• Insurance recommended for high-value items
• Do not use cash on delivery for returns

Return Address:

Your return address will be provided when your RMA is approved. Do not ship to the main office address without authorization.

6. Condition & Inspection Standards

Acceptable Condition for Returns:

• Original, sealed packaging (minor opening acceptable for inspection)
• No visible signs of use, wear, or damage
• All original components, accessories, and documentation
• Warranty seals/stickers intact
• Product functions perfectly when tested
• No modifications, repairs, or alterations

Unacceptable Condition for Returns:

• Signs of use or wear (scratches, marks, dents)
• Missing accessories or documentation
• Broken seals or tampered packaging
• Non-functional or malfunctioning product
• Product exposed to water or physical damage
• Disassembled or modified components
• Third-party repairs or modifications

7. Restocking Fees

A restocking fee may be applied to the following returns:

8. Refund Processing

Refund Timeline:

• Return Approved: Notification within 5-7 business days
• Refund Initiated: Within 2-3 business days of approval
• Refund to Account: 5-10 business days (varies by bank)

Refund Amount Calculation:

Refund = (Original Price + Taxes) - (Return Shipping + Restocking Fee + Any Damage Charges)

Refund Methods:

• Original Payment Method: Refunded to the same card/account used for purchase
• Bank Transfer: If original payment method is unavailable
• Store Credit: Option to receive as store credits/vouchers
• Exchange: Replace with another product of equal/higher value

9. Exchange Policy

Instead of a return, you may exchange your product for another item of equal or greater value.

Exchange Eligibility:

• Must meet return eligibility criteria (see Section 2)
• Must be initiated within the return window
• New item must be in stock and available
• Restocking fees still apply

Exchange Process:

1. Contact our support team with order number and desired product
2. Receive authorization for exchange
3. Ship back original product with RMA number
4. Upon inspection and approval, new product ships to you
5. If value difference exists, credit/charge accordingly

10. Defective or Damaged Products

If Product Arrives Damaged or Defective:

• Do not accept the package or note damage on receipt
• Contact us immediately with photos of damage
• We will provide prepaid return or direct replacement
• No restocking fees apply
• Full refund eligible within 30 days of delivery

Documentation Required:

• Clear photos of damage from multiple angles
• Photos of packaging and shipping label
• Video unboxing (if possible)
• Proof of delivery confirmation

11. Partial Returns

If you received multiple items and only want to return some:

• Each item will be evaluated individually
• Only items meeting return criteria will be accepted
• Return shipping for multiple items typically covered as one shipment
• Restocking fees apply per item as applicable
• Partial refunds processed based on returned items only

12. Lost or Missing Returns

If your return shipment is lost in transit:

• Use tracking number to file claim with shipping provider
• Provide us with tracking and claim information
• We will follow up with shipping provider
• If claim is approved, your refund will be processed
• Insurance will cover replacement if applicable

13. Return Disputes & Appeals

If We Reject Your Return:

You have the right to appeal our decision within 7 days of notification:

• Submit additional evidence or documentation
• Request a second inspection
• Provide video or additional photos
• Contact our Grievance Officer

Appeal Process:

1. Send written appeal with RMA number to returns@devlogictechnologies.in
2. Include detailed explanation and supporting evidence
3. We will review and respond within 5-7 business days
4. If still unresolved, escalate to Grievance Officer

14. Special Item Returns

Electronics & Gadgets:

• Must include original charger and all accessories
• Batteries must be in original condition
• Serial numbers must match order

Software & Licenses:

• Not returnable after download or installation
• License keys cannot be reused after activation
• Return within 7 days of purchase if unopened

Services:

• Must be cancelled before completion
• Partial refunds for services in progress
• Full refund if no work has commenced

15. International Returns

Returns from international customers:

• Subject to customs and import regulations
• Customer responsible for import duties and taxes
• Return shipping costs borne by customer
• Processing may take longer due to customs clearance
• Contact us before returning international orders

16. Policy Modification

We reserve the right to modify this Return Policy at any time. Changes will be posted on our website with updated "Last Updated" date. Your continued use of our Platform indicates acceptance of updated policy.

17. Contact Information

18. Governing Law & Jurisdiction

This Return Policy is governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra. In case of any disputes, both parties agree to attempt resolution through mutual discussion before pursuing legal action.

19. Acknowledgment