Refund Policy

Refund Policy

1. Introduction

At Devlogic Technologies Pvt Ltd, we are committed to ensuring customer satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which refunds are provided for purchases made through our platform at https://devlogictechnologies.in/.

Please read this policy carefully. By using our Platform and purchasing our products or services, you agree to be bound by the terms of this Refund Policy.

2. Refund Eligibility

Refunds will be granted in the following circumstances:

3. Non-Refundable Items & Services

The following items and services are NON-REFUNDABLE under normal circumstances:

• Products purchased at a discounted or promotional price, unless the discount terms specifically allow refunds
• Services that have been fully completed and delivered as per specifications
• Digital products and downloads after they have been accessed or used
• Custom-made or personalized products (once manufacturing has begun)
• Products returned with signs of heavy use, wear, or damage caused by customer negligence
• Products purchased more than 30 days ago without valid reason
• Services cancelled by the customer after work has commenced
• Training or educational courses after completion or significant progress
• Subscription services after the subscription period has commenced (unless within cancellation window)

4. Refund Timeline

We process refunds according to the following timeline:

Note: Processing times are business days (Monday-Friday, excluding public holidays). Actual cash back time may vary depending on your financial institution.

5. Refund Process

To initiate a refund, please follow these steps:

6. Return & Shipping Policy

Return Conditions:

• Products must be returned in original, unused, or minimally used condition
• All original packaging, accessories, and documentation must be included
• Return shipping costs are the responsibility of the customer unless the return is due to our error or defective product
• Products must be returned within the applicable refund window
• Items should be properly packaged to prevent further damage during transit

Return Address:

Please contact our support team to obtain the correct return address for your product category. Returns without proper authorization may be refused.

7. Partial Refunds

Partial refunds may be issued in the following scenarios:

• If a product is returned with signs of use, wear, or damage caused by customer negligence
• If services are cancelled after partial completion
• If the customer has received and used a portion of the service/product
• As determined by our investigation of the specific case

The percentage of refund in such cases will be determined on a case-by-case basis, taking into account the extent of use and damage.

8. Refund Method

Refunds will be issued to:

• Original Payment Method: If you paid via credit/debit card or online transfer, the refund will be credited back to the same method
• Bank Transfer: If we cannot process the refund to the original method, it will be transferred to your provided bank account
• Store Credit (Optional): You may choose to receive store credit or discount vouchers instead of a monetary refund

9. Special Circumstances

Subscription Services:

For subscription-based services, you may cancel your subscription within 7 days of purchase for a full refund. Cancellations made after this period will not be eligible for refund, but you may continue your subscription or cancel for future billing cycles.

Software & Digital Products:

Once a digital product has been downloaded or accessed, it generally cannot be refunded. However, if the product is defective or non-functional, we will provide either a replacement or refund at our discretion.

Custom & Personalized Services:

Custom projects are non-refundable once work has commenced. Refunds may only be considered if we fail to meet agreed specifications after completion.

10. Disputes & Resolution

Escalation Process:

1. Contact the Grievance Officer with all relevant documentation
2. Provide a detailed explanation of your dispute
3. Our team will conduct a thorough review
4. A resolution will be communicated in writing
5. In case of further disagreement, the matter may be escalated according to applicable Indian laws

11. Chargeback & Payment Disputes

If you initiate a chargeback with your payment provider or bank without first attempting to resolve the issue with us, we reserve the right to:

• Immediately suspend your account and access to our services
• Record the incident on your account history
• Dispute the chargeback claim with your financial institution
• Take legal action for damages caused by unauthorized chargebacks

We strongly encourage direct communication with our support team before pursuing payment disputes.

12. Refund Fraud Prevention

We maintain strict policies to prevent refund fraud:

• We verify all refund requests thoroughly
• We may decline refund requests that show patterns of abuse
• Customers with multiple suspicious refund requests may be blacklisted
• We reserve the right to share information with payment processors and law enforcement if fraud is detected
• Legal action may be taken against individuals attempting to defraud our company

13. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website, and the "Last Updated" date will be revised accordingly. Your continued use of our Platform constitutes acceptance of any changes to this policy.

14. Contact Information

15. Applicable Laws

This Refund Policy is governed by and shall be construed in accordance with the laws of India, including applicable consumer protection laws. All disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

16. Acknowledgment

By purchasing from Devlogic Technologies, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you have any questions or concerns, please contact our support team.