Privacy Policy

Privacy Policy

Introduction

This Privacy Policy describes how Devlogic Technologies Pvt Ltd (Contact: 9096640277) and its affiliates (collectively "we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://devlogictechnologies.in/ (hereinafter referred to as the 'Platform').

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.

1. Collection of Personal Data

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

Personal Information Collected:

• Name, date of birth, address, telephone/mobile number, email ID
• Personal data/information provided to us during sign-up/registering or using our Platform
• Information shared as proof of identity or address
• Behavioral data, preferences, and information you choose to provide on our Platform
• Information related to your transactions on Platform and third-party business partner platforms
• Device information, IP address, browser type, and usage patterns

Sensitive Personal Data (with consent):

• Bank account information
• Credit/debit card details and other payment instrument information
• Biometric information such as facial features or physiological information (when opted for specific features)
• UPI and other payment gateway details

All sensitive data collection is in accordance with applicable law(s) and requires your explicit consent.

2. Data Collection Methods

Direct Collection:

• Information you provide during registration and account creation
• Information provided when you make a purchase or use our services
• Communication with our customer support team
• Feedback and surveys you complete
• Your participation in contests, promotions, or special offers

Automatic Collection:

• Cookies and similar tracking technologies
• Log files containing access data and IP addresses
• Information about your browsing behavior and preferences
• Device identifiers and mobile advertising IDs
• Location information (if you permit)

3. Usage of Personal Data

We use personal data for the following purposes:

Service Delivery:

• Provide the services you request
• Process transactions and payments
• Deliver products and services as per your specifications
• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience and personalize your interactions

Communication & Marketing:

• Send you updates about orders, deliveries, and services
• Inform you about online and offline offers, products, services, and updates
• Respond to your inquiries and customer support requests
• Send marketing communications (with your consent)
• Notify you about changes to our policies or services

Business Operations:

• Resolve disputes and troubleshoot problems
• Detect and protect us against error, fraud and other criminal activity
• Enforce our terms and conditions
• Conduct marketing research, analysis and surveys
• Maintain and improve our Platform and services
• Comply with legal obligations and regulatory requirements

4. Sharing of Personal Data

We may share your personal data in the following circumstances:

Internal Sharing:

• Group entities and corporate affiliates for service provision
• To offer you additional products and services
• Marketing purposes (unless you opt-out)

Third Party Sharing:

• Sellers and business partners for order fulfillment
• Third-party service providers including logistics partners
• Payment processors and financial institutions
• Prepaid payment instrument issuers
• Third-party reward programs and payment gateways
• Technology partners and IT service providers
• Marketing channels and advertising partners

Legal & Regulatory Sharing:

• Government agencies and law enforcement authorities when required by law
• In response to subpoenas, court orders, or legal process
• To protect rights, property, and personal safety of our users
• To enforce our Terms of Use or Privacy Policy

5. Data Storage & Processing

Your personal data is stored and processed primarily in India. We maintain data centers and backup systems that comply with Indian data protection standards.

6. Security Precautions

To protect your personal data from unauthorised access, disclosure, loss or misuse, we adopt the following reasonable security practices and procedures:

Technical Safeguards:

• Encrypted data transmission (SSL/TLS protocols)
• Secure server infrastructure and firewalls
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Data encryption at rest and in transit

Administrative Safeguards:

• Strict access controls and employee training
• Confidentiality agreements with employees and contractors
• Regular security awareness programs
• Incident response procedures

Physical Safeguards:

• Secure data centers with controlled access
• CCTV monitoring and security personnel
• Locked storage for physical records

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login information
• Track your interactions with our Platform
• Analyze website traffic and user behavior
• Deliver personalized content and advertisements
• Improve our services and user experience

8. Data Retention Policy

Retention Periods:

• We retain your personal data for as long as it is required for the purpose for which it was collected
• Transaction-related data is retained for minimum 7 years for compliance and tax purposes
• Customer communication records are retained for 2-3 years
• Marketing preferences are retained until explicitly changed by you
• Data related to disputes and claims is retained until resolution plus 3-5 years

Deletion & Retention Option:

• You have an option to delete your account by visiting your profile and settings
• Account deletion will result in loss of all account-related information
• You may request data deletion by writing to our Grievance Officer
• We may refuse or delay deletion if there are pending grievances, claims, shipments or other services
• Upon account deletion, you will lose access to the account and associated services

Data Anonymization:

• We may continue to retain your data in anonymised form for analytical and research purposes
• Anonymized data cannot be linked back to you and is not considered personal data

9. Your Rights

Right to Access:

You may access and download a copy of your personal data by logging into your account or requesting from our support team.

Right to Rectification:

You may update, correct, or modify your personal data directly through the functionalities provided on the Platform.

Right to Erasure:

You may request deletion of your personal data, subject to applicable legal obligations and our retention policies.

Right to Opt-Out:

You may opt-out of marketing communications, cookies, or specific data processing activities at any time.

Right to Data Portability:

You may request your data in a portable format to transfer to another service provider.

10. Consent Management

Initial Consent:

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

Third-Party Consent:

If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Communication Consent:

You consent to us (including our group entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

Withdrawal of Consent:

You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer with subject line "Withdrawal of consent for processing personal data".

11. Third-Party Links & Services

Our Platform may contain links to third-party websites and services. We have no control over these external sites and are not responsible for:

• The privacy practices of third-party websites
• The content or accuracy of information on those sites
• Any transactions or interactions with third parties
• Data collection practices of third-party integrations

We strongly encourage you to review the privacy policies of any third-party sites before providing your information to them.

12. Children's Privacy

Our Platform is not directed towards children under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information and terminate the child's account immediately.

If you believe a child has provided us with personal data, please contact us immediately at the contact information provided below.

13. Changes to Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices, technology, legal requirements, or other factors.

14. Grievance Redressal

Grievance Officer Information:

Grievance Resolution Process:

1. Submit your concern to our Grievance Officer with detailed information
2. We will acknowledge receipt of your complaint within 1-2 business days
3. Our team will investigate your concern thoroughly
4. We will provide a response within 10-15 business days
5. If unresolved, you may escalate to higher authorities as per applicable laws

15. Data Protection Officer (DPO)

16. Governing Law & Jurisdiction

This Privacy Policy is governed by and shall be construed in accordance with the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable data protection laws.

All disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

17. Contact Us

18. Acknowledgment

By using Devlogic Technologies' Platform and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This Privacy Policy is part of our Terms of Use, and together they constitute the entire agreement between you and us regarding the collection and use of your personal data.